Please ensure you enable your location services. Turn on your location services here. This is the easiest way for your location to be accurately identified and allows more internet connections to be successful.

If location services are not an option for you, IP geolocation is being used which comes with some restrictions. Many Ontarians rely on satellite or microwave Internet connections or connect to the internet through a mobile hub. These connections cannot be accurately validated as being within Ontario and so OLG does not accept them. Unfortunately, in these cases, all verification attempts indicate that the IP is based in Quebec.

Check your connection type with your ISP. This is separate from confirming the residency or identity of our players. This is similar to when a website asks to use your location. In this case, IP geolocation technology is used. The technology uses the Internet Protocol IP address of your device's Internet connection to determine your location.

Yes, you can, but you must enable location services. You will not be successful using the IP geolocation method. If your device cannot allow location services to be uses, OLG supports devices connected via Wi-Fi through a Fixed land-based Internet connection located in Ontario. Set your Weekly Deposit Limit. Easily deposit funds into your account. All your account information has been seamlessly moved over! To access OLG. How long does it take for OLG to verify my account?

The verification process varies case by case. If you received an email from us requesting documentation, we need to receive that documentation to complete a review. Please do not send additional documents unless we have requested it. You will receive an account activation email from us once the verification review has been completed. How can I log in? Use it to log in and update your information.

Why didn't I receive a registration confirmation email? Double check that it's not delivered to your spam or junk mail. We encourage you to add us to your safe sender list. In the event that your verification is unsuccessful, then you may receive a separate email requesting further verification documents. If you require us to re-send the registration confirmation email, then please contact Player Support to have another email sent to you.

You will receive an email following an unsuccessful registration from OLG. OLG will need you to provide a valid copy of a Canadian-issued identification document such as:. You can select up to a maximum of 3 files of up to 10 MB for upload in PDF, png, jpeg, jpg or heif format. Please ensure that each scanned or photographed image of your document s is not dark, blurry, doctored or otherwise unclear.

Once logged into OLG. Clicking your balance amount highlighted in yellow reveals your full wallet. Can be used to play Lottery games on OLG. See Terms and Conditions for more details. Yes, but if you deposit during gameplay, the deposited funds will not be reflected in the balance shown until you press play or refresh your web browser. Any lottery winnings received from tickets purchased on OLG. This way, we can verify your identity, help restrict underage access to our games track gaming winners and offer stronger protection to help prevent fraud.

Your username is the name you use when you log in and out. Registration and the creation of your OLG account is always free. This is a measure we take to control unauthorized access and help ensure your online protection.

Variations of Deadline Notices

One of the requirements is to collect descriptive occupational details. If you choose to wait, you will be prompted to enter this information prior to playing a casino game, depositing once you have played a casino game or withdrawing funds once you have played a casino game. You are required to enter details before you can continue. OLG requires you to provide information regarding your job position as well as the nature of the business you are in.

The information needs to be descriptive and must accurately reflect what you do. Retired Teacher. You can choose from one of the options provided or if your specific information is not included, manually enter it in the box provided. After entering your job title, provide additional information about the business or industry you are in. This helps improve the descriptiveness of your details. If your information is not adequate, we will delete the information and require you enter new information.

You may receive an email advising of this. Depending on the circumstance, we may suspend access to your account until you can provide us with acceptable information. OLG reviews the information entered by Players and when the entry is not deemed to meet requirements, the entry is removed forcing you to re-enter the information at the next point of collection. In the top right-hand corner, navigate to your Player Icon and select Account Information. For security reasons, you cannot change your username. Out of fairness and for the benefit of the community, we allow only one username per player, and that is the username you choose when you first register your OLG account.

Transaction history can be found by clicking the Player Icon.

There is an administration fee that will be taken from the balance of your account if you leave it inactive for 12 or more consecutive months. Security questions help you retrieve your username and password if you ever forget them. They also help us ensure that we are speaking to the right person if you call us. It is important to choose answers that are easy for you to remember but difficult for others to know.

OLG operates exclusively on Eastern Time.

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All time displays on the site will be adjusted automatically, to observe Daylight Saving Times. Your banking information is protected and only accessible to OLG and its third-party service providers e. Any additional fees are charged by your financial institution. In most cases, credit card deposits made to an internet gaming site such as OLG. To ensure you know what to expect, we encourage you to review the transaction fee structure followed by your financial institution.

This does not mean that your account has been charged; our system simply needs time to update the information. The update process can take up to approximately 35 minutes, and unless you have reached your Weekly Deposit Limit, you can make another deposit attempt immediately. If you have reached your Weekly Deposit Limit, you can make your deposit again after the update process is complete and your Limit has been reset.

Your card issuer may charge a fee, please check with your financial institution for more details. The CVV is the 3-digit number that can be found on the back of your card. Additionally, many retail store-branded credit cards have also been rejecting online gambling transactions. Many are backed by the same U. If your deposit is rejected, please try a credit card that is not provided by a specific retail store or organization, but rather is issued by a major Canadian bank.

The process may take several minutes before a confirmation is displayed. Do not double-click the deposit button when making a transaction. Keep in mind that there are some rules in place for added protection:. Our payment provider stores the credit card information used on OLG. The moment your credit card is registered, the information is stored to help facilitate future deposits. Your funds are available for play on OLG. There could be several reasons, ranging from insufficient funds to the transaction being rejected by your financial institution.

Please contact Player Support for assistance.