I found out later when I called customer service that they do not offer any more discount if the item is on sale. Also, they promise your order is going to be delivered in two days, but it takes them weeks to really deliver your items. I believe this website is not keeping their promises. View full review. Service Moosejaw Shipping Service.

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Cons Being misled and very delay shipping. Reason of review Problem with delivery. Preferred solution Deliver product or service ordered. So far so good. This seems to be sort of like a regional REI. You earn purchase credits usable at the store on every purchase, more if you pay full price. They seem to carry higher-end items with associated prices, but you can find some good bargains on sales, and the purchase credits are nice especially when they've got a credit special going on. Customer service has been helpful the one time I called, and the free 2-day shipping to WA state is a bonus.

Comment Helpful 0 Not helpful 1. Pros Return and exchange policy Good value Quality products. Reason of review Good quality. So great I just felt obligated to tell everyone! When I saw the Granite Gear pack for a ridiculously low price I immediately placed an online order. Honestly, I have never seen so many bad reviews, but I had already placed the order. Two business days later and the first item arrived, the next day the second half of the order arrived. Both exactly what I ordered, in perfect condition, and in record time.

My experience with Moosejaw Thank you Moosejaw! Location Chicago, Illinois. Sep 03, Larissa of Chicago, IL. Rating Details Delivery Service. I have not received my North Face Jacket Reason of review Poor customer service.

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Total Incompetency. I almost feel bad for this company because it seems like they're trying. They just can't seem to get anything right. I ordered an Exped Megasleep 25 sleeping bag.

When the box arrived I noticed they sent me the 40 degree version which is a cheaper and lighter bag. No big deal. I contacted them and they sent me a return label.

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A few days after not hearing anything, I contacted them and looked up the tracking number. The package had made it back to the warehouse, but a replacement was never sent. Moosejaw promptly told me the bag I ordered was out of stock but I could mail it back for a refund minus the cost of fees I sent them a screenshot of the confirmation that the bag was already back in their warehouse. No reply I sent yet another email. No problem. So far I'm about 2 weeks into this ordeal. I should've just bought it on Amazon and been done with it.

Comment Helpful 1 Not helpful 0. Service Moosejaw Customer Care. Pissed Consumer Your trust is our top priority. Please support us to help maintain our independence and integrity. Order hasn't arrived. I ordered black diamond rock climbing shoes. There was no order number and the link to review my order was broken.

Estimated arrival date: July 5th. It's July 12th. I understand orders can take a while but over a week after the date? I'm starting to get worried. Are you guys even a legitimate store? Cons Not receiving my purchased item.

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Not what they claim at all. Ordered a pair of hoka one one arahi 2 from Moosejaw on April 30th. Website said in two days they would be shipped. May 7th, I called in and was told that they hadn't been shipped yet from the actual vendor, not Moose Jaw and that they were coming in a different color than ordered. Cancelled order immediately. I ordered a jacket, and recieved a GoPro charger.

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I get ahold of them and was told I can bring the charger to the store here in town and they'll order me the jacket again. Well, my life is a little hectic and I wouldn't have time to do that anytime soon. So if I didn't do it soon, I'd lose out on the jacket that I should have already been wearing at that point.

They ignored my emails, I gave up after 3 ignored emails. After explaining the same thing to several people on chat, I finally get the jacket reordered and they hooked me up with a pretty good discount. I kinda thought they were just going to call it a wash on the charger, since they sent it to the wrong person, but apparently I won't get my refund for the original order that I never got, until I return the charger. Sounds reasonable, but the amount of time I've already wasted, and still have to devote more time to returning their item they sent to the wrong person, and I'm sure I'll need to get ahold of them again after returning it just to get the refund.

Bottom line, they're incompetent and annoying to deal with. Not worth the time Location Detroit, Michigan. Very disappointed. No prob, right? Be warned folks, these folks have questionable practices based on my experience. Related Companies Company Reviews. See all related companies. Compare Companies Moosejaw. Horrible disgusting waitress, the waitress name is Blasa. Also they cut the pizza in large pieces and we could barely eat them then we called her over and she looked right at us and turned and walked away and she did this to us three times and we got very annoyed and she was not a very nice person.

Anonymous PissedConsumer Sep 09 Reply 0 0. Worst company out there. Wrong product sent 3 times. Finally agreed to send back for refund. No refund yet after 4 weeks. They put you on hold for ages when you call.